When a lead asks to no longer be contacted or to be taken off the list, follow these steps. Also, if they say that they didn't sign up for this and you can't remind them and don't have a condition relevant to what we're offering, follow these steps.
Visit “Opportunities” in QuickConnect
Search the contact name in the search bar.
Click on the bolded name of the card and the contact's information will open up.
Scroll down on the left side of the screen below their contact information until you find "DND."
Check "DND" on.
Click the back arrow to return to the “Opportunities” page.
Click on the white space of the contact card and drag it.
A selection on the bottom of the screen will appear. Pull the card and drop it into "Abandoned."
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